How To Navigate The Real Time Metrics Dashboard In Amazon Connect

Introducing Amazon CodeWhisperer Dashboard And CloudWatch Metrics | AWS DevOps & Developer ...

Introducing Amazon CodeWhisperer Dashboard And CloudWatch Metrics | AWS DevOps & Developer ... The basis for most historical and real time metrics in amazon connect is the data in the contact record. when you create metrics reports, the values displayed for most (not all) metrics in the report are calculated using the data in the contact records. This demo shows you how to navigate to the real time metrics dashboard, and the different types of groupings the real time metrics dashboard offers. the demo.

Visualizing Amazon Connect Instance Metrics With Amazon CloudWatch | AWS Contact Center

Visualizing Amazon Connect Instance Metrics With Amazon CloudWatch | AWS Contact Center Use the amazon connect dashboard to: run real time metrics and historical time reports from the analytics and optimization menu. do contacts lens/contact search using different parameters, and save search reports. see the amazon connect agent training for a full description of using the ccp. This video demonstrates how to navigate and utilize the real time metrics dashboard in amazon connect. it covers accessing the dashboard, selecting primary groupings (queues, agents, or routing profiles), and exploring key metrics for contact center performance. To get the latest metrics about your contact center, open amazon connect’s real time metrics dashboard directly from omni supervisor. the dashboard shows key metrics such as the reps online, handled and abandoned calls, and more. While amazon connect api provides access to real time metrics and allows customers to implement custom dashboards, in this article we will walk you through a no code approach. in order to implement this solution, you will need to use the following.

Visualizing Amazon Connect Instance Metrics With Amazon CloudWatch | AWS Contact Center

Visualizing Amazon Connect Instance Metrics With Amazon CloudWatch | AWS Contact Center To get the latest metrics about your contact center, open amazon connect’s real time metrics dashboard directly from omni supervisor. the dashboard shows key metrics such as the reps online, handled and abandoned calls, and more. While amazon connect api provides access to real time metrics and allows customers to implement custom dashboards, in this article we will walk you through a no code approach. in order to implement this solution, you will need to use the following. This demo shows you how to navigate to the real time metrics dashboard, and the different types of groupings the real time metrics dashboard offers. Metrics such as handled and abandoned reflect near real time values for your contact center. you can customize the reports, specify a time range for each report, select metrics for each report, and select filters for data to include or exclude from each report. In amazon connect, i want to troubleshoot common issues with real time metrics. before troubleshooting issues with real time metrics, be sure you have the permissions required to view real time metric reports. the numerical data for real time metrics updates every 15 seconds for active pages. In this blog, you will learn how to stream ctr data out of amazon connect and develop a data analytics solution leveraging amazon quicksight. overview.

Visualizing Amazon Connect Instance Metrics With Amazon CloudWatch | AWS Contact Center

Visualizing Amazon Connect Instance Metrics With Amazon CloudWatch | AWS Contact Center This demo shows you how to navigate to the real time metrics dashboard, and the different types of groupings the real time metrics dashboard offers. Metrics such as handled and abandoned reflect near real time values for your contact center. you can customize the reports, specify a time range for each report, select metrics for each report, and select filters for data to include or exclude from each report. In amazon connect, i want to troubleshoot common issues with real time metrics. before troubleshooting issues with real time metrics, be sure you have the permissions required to view real time metric reports. the numerical data for real time metrics updates every 15 seconds for active pages. In this blog, you will learn how to stream ctr data out of amazon connect and develop a data analytics solution leveraging amazon quicksight. overview.

How to navigate the real-time metrics dashboard in Amazon Connect